Warranty Policy
Products on the official website enjoy a 12-month warranty from the date of purchase. In addition, wholesale users only enjoy a 12-month warranty.
If you have any questions, please contact Colourthe Customer Service Center by email. support@Colourthe.com.
Process for Returning Merchandise
- Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email support@Colourthe.com for assistance.
- Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Colourthe™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
Warranty Timeline
|
Item |
Limited Warranty |
|
Oled Display |
6 (months) |
|
Tablet Display |
6 (months) |
|
Power Strips |
12(months) |
|
Massage Gun |
12(months) |
|
Hub & SSD |
12(months) |
|
Other Products |
12 months |
Note: for reference only. Warranty periods differ according to the model.
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of purchasing. Once the returned item arrives back in Colourthe’ warehouse for inspection, the refund process will begin.
|
30 DAY RETURN POLICY |
RMA Authorization (customer needs to contact us for an RMA number) |
Yes |
|
Return has to include all accessories? |
Yes |
|
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Return requires original packaging? |
Yes |
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When do we execute the refund? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
|
|
When do we execute the replacement? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
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|
Refunds for delivery costs |
Quality issue only |
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|
Refund for return shipping costs |
Quality issue only |
|
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Refund for lost/damaged item returns |
Take responsibility for the returns with a prepaid shipping label only |
|
|
Return RMA validity |
30 days (from the date the RMA was created) |
|
|
Return from overseas - customer taken it there |
Not accepted |
|
|
Return from overseas - we shipped it there |
Accepted, but only for refund |
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For purchases not made directly through Colourthe’ online stores, please contact retailers for refunds. For quality-related issues, please see below.
Limited Warranty Details: For Quality issues only
|
SELLER'S WARRANTY |
Is extended warranty available? |
No |
|
Unauthorized returns |
Not accepted |
|
|
For what reason is an RMA accepted? |
Product quality only |
|
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Is an RMA accepted for a refund? |
No, only for a replacement |
|
|
When does the warranty start? |
The date the item was purchased |
|
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How long is the RMA claim time? |
Within the warranty time |
|
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Troubleshooting results? |
Yes |
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Do I need SN / pictures / video? |
SN or visible proof depicting the defect are required |
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Return needed? |
Warranty can be processed without returns in certain cases, at the discretion of Colourthe |
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Should I keep all the accessories in case of a return? |
Including, but not limited to |
|
|
Should I mark the RMA no. on the outgoing package? |
Yes |
|
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Will I receive refunds for delivery costs? |
Yes |
|
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Will I receive refunds for return shipping costs? |
Yes |
|
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Who pays the shipping fee for shipping back the unauthorized return package? |
The customer |
|
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Does a return require the original packaging? |
No |
|
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Does the warranty apply overseas? - customer brought it there |
Limited warranty is restricted to the country of purchase |
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Does the warranty overseas? - we shipped it there |
Limited warranty is restricted to the country of purchase |
|
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Is there warranty for free products? |
No |
|
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Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? |
No |
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Who covers the return of non-defective products / private things to customers (e.g. accidental returns)? |
The customer |
What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, Colourthe will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of Colourthe and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
What does the warranty not cover?
This warranty does not cover:
- Improper use or installation
- Cosmetic damage
- Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
- Accidents
- Misuse
- Negligence
- Commercial use
- Modifications to any part of the product, including the antenna
- Connection to an incorrect voltage supply
- Attempted repair by anyone other than an authorized facility
Colourthe will service and not replace:
- Products sold ‘as is’ or with all faults declared
- Consumables, such as fuses or batteries
- Products where the factory applied serial number has been altered or removed
Repair replacement as provided under this warranty is your exclusive remedy. Colourthe shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. Colourthe products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
Contact Colourthe :
For customer service please contact: support@Colourthe.com
Colourthe® is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.